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Welcome To Our Knowledgebase!

At Gary Fong, Inc. we pride ourselves in offering customers premium products, backed by expert customer education and support. You can see this commitment on our YouTube Channel, where Gary has uploaded nearly 300 training videos, covering a wide array of topics from 'choosing the best camera settings' to 'using photo editing software.'

In this portal, you'll find a wealth of useful content and tools, such as product finders, discussion forums, our Knowledgebase, and of course, the ability to Live Chat with our product experts (often staffed by Gary Fong himself) on our e-store during normal business hours.

While you're here, don't forget to check out our other product lines, too. We are known for our best-in-category lighting accessories, but did you know we offer unique point-and-shoot accessories and camera security products as well? The Flip-Cage is a protective rollcage for your point-and-shoot camera that also serves as a tabletop stand, allowing your camera to take macro, horizontal and vertical images. And the GearGuard™ line offers a layer of security for your expensive camera gear, including the only patented camera and lens locks in the world!

Thank you for making us the trusted source for quality and design of industry-leading photography accessories!


Why is there a different price somewhere else online?
We have a great network of Authorized Resellers that support our products and of...
My discount code isn't working.
If you have a coupon code that is not working, please try to re-enter the code w...
I lost my password and can't order - help!
As of May 27, 2013 there is a new error from our email server - when you try to ...
What's The Difference Between The Collapsible and Universal Models?
I just did a YouTube about this - http://www.youtube.com/watch?v=xczocbHdKE0
Yungnuo Off-Camera Flash YN560ex Inexpensive Slave (videos)
Untitled Document The Yungnuo YN560ex is a very inexpensive flash that can b...
I've lost my dome (or other replacement part)
If you've lost your dome, strap, band or whatever part, we have replacement part...
How do I know what size Delta™ I need for my camera?
To determine the correct Delta™ diffuser size, measure the physical diameter of ...
Will the Flip-Cage® fit my camera?
We have two options of Flip-Cage®. The regular Flip-Cage® fits many compact came...
How do I attach the Puffer to my camera?
A short video showing how to attach the Puffer to your camera. http://learn.gary...
Does the ChromeDome™ get installed with the kicker plate on the side towards your subject or opposite your subject?
You shoot with the ChromeDome™ towards you, opposite of your subject, so the lig...
How do I set my 'XYZ'camera? I have an event coming up this weekend.
We don't have recommended settings for every camera, but the general idea is the...
I am getting different result in the vertical position vs. the horizontal position.
This concern is not overly common, but we have seen a handful of support tickets...
What's the difference between the Lightsphere® Universal-Cloud and 1/2 (Half) Cloud?
The Lightsphere® Universal offers two opacity variations. The Lightsphere® Unive...
Does the Lightsphere® fit my flash?
The Lightsphere® diffusers are designed for use with normal hot-shoe mounted TTL...
I would like to purchase the Lightsphere®-II but I cannot locate it on the website. How do I order one?
The Lightsphere®-II has been discontinued. Since the release of the Lightsphere®...
How do I apply for the Authorized Dealer Program?
Thank you for your interest in the Gary Fong product line. We offer an attractiv...
Does Gary Fong Inc. collect sales tax?
We collect applicable sales and use taxes for sales within the tax nexus where w...
How much will it cost to ship my purchase?
Once you add your items to the shopping cart, you will be redirected to a summar...
I ordered an item yesterday afternoon, why haven’t I received a tracking number or confirmation it shipped? I need it tomorrow!
At Gary Fong Inc., we strive to process orders as quickly as possible. However, ...
Where can I watch tutorial videos on the products?
To view our video tutorials please visit:http://www.learn.garyfongestore.com/blo...