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Latest Questions And Answers

today 06:12 (11 hours ago)
I can't mount my puffer plus
I have a Canon SL1 and received a puffer plus "for Canon". No matter what I try, the plastic piece will not slide on to the flash mount. What am I missing?!
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today 06:12 (11 hours ago)
I can't mount my puffer plus
I have a Canon SL! and received a puffer plus "for Canon". I can't slide the little plastic piece on the flash mount. The piece is not symmetrical. What am I missing? Hi Angela, Please take ...
Jul 08 (44 days ago)
Access to premium video´s
Hello, already emailed you guys twice but no responce. I purchaced premium access and payed via paypal, payment went succesfull but I still don´t have access to the premium video´s. Can someone pleas...
Jun 22 (60 days ago)
I looked at ordering a puffer/difuser for a pop-up flash at $21.95 but at checkout it was $43?
Why is the checkout price double the retail? why is the checkout price double the retail price? Hello Christine, Thank you for writing. Please double check to see that you've not added the item twice...
Jun 09 (2 months ago)
Lightsphere universal vs. collapsible
Hello, I've been using a Lightsphere II Photojournalist with a Canon 580 flash and before that a 550 flash for years and am a big fan. I recently got a Canon 430EXII as my primary unit and discovered ...
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May 27 (2 months ago)
Will the Blade diffuser work with the light bulb adapter kit?
- It will fit around the adapter itself, but the Lightsphere Collapsible Speed Mount is much more robust and the designated diffuser for that adapter.
May 22 (3 months ago)
When I attach the puffer diffuser to my Canon 7D, the flash does not fire
I opened the camera's pop up flash. I tested the flash, and it fired. I inserted the holder into the hot shoe as you showed on the video, and tripped the shutter. The flash did not fire. When I moved ...
May 20 (3 months ago)
Which lens is best with alpha 6000?
Hi, I'm a beginner, and I'm planning to use the camera for mainly traveling, street shooting, portrait and nights. I decided to buy a6000 after watching your reviews. However, I have some questions i...
Apr 25 (3 months ago)
Best lighting for indoor, using Nikon D5100
HI there, I'd like to enhance my auto flash for taking event photos indoors, with different kind of light. What do you suggest? Hello Laurie, What type of flash are you currently using? And, what type...
Apr 17 (4 months ago)
My lightsphere 5 won't fit tightly. I have everything on correctly and it still seems to slip off with very little pressure.
I have a canon 430 ex ii and have asked this question before. I can't seem to find the link. I have everything right like the strap on the sphere the right way. The band is pulled tight. It just seems...
Apr 14 (4 months ago)
SIGMA 150-500
Gary, thanks for letting me join!! I have a very serious question, or your opinion on a tele lens. I work in the outdoors with wildlife everywhere and I am looking for a tele lens for my brand new So...
Apr 10 (4 months ago)
can a canon speedlite 540ez work with a Canon st-e2 transmitter?
i have the 540ez just wondering if it will work with the transmitter. Hello Fernando, Unfortunately we can only offer support on our diffusers. You will need to contact Canon regarding the compatibili...
Apr 08 (4 months ago)
can a cannon STE-2 Transmitter and flash yungnuo work with a cannon EOS T2i?
looking for a affordable solution. Hello Fernando, While we can confirm that most Yongnuo flash units are compatible with our diffusers, we unfortunately cannot speak to the specifics of an OEM transm...
Apr 07 (4 months ago)
wondering if my package has shipped out yet
I got an email telling me it was shipping but never got the email that showed the tracking information or even the fact that it was shipped. My RA# is RLG-140313 Yes, your order has shipped and the tr...
Apr 02 (4 months ago)
Retracting the Generation 5 lightsphere collapsible
hi, i just bought the G5 lightsphere collapsible, i have put it on my canon 600ex-rt, how do i retract it? i tried it while it's attached on the flash, it don't really retract, what it does is the sea...
Mar 31 (4 months ago)
Previous version of Lightsphere; Sizes please.
What are the sizes of the previous version of the Lightsphere, and Lightsphere collapsible, and what are the corresponding flashes that fit the various sizes. I understand it is a discontinued product...
Mar 27 (4 months ago)
Which is the model that I can use for Metz CT flash?
The one with handle Hello Pedro, There are numerous Metz CT models of flash, so we're not exactly sure which one you mean. However, the Lightsphere is designed to fit most speedlights but not necessar...
Mar 25 (4 months ago)
best diffuser for indoor shooting and why.
There is a photo event coming up in about a month or two in an old mansion were we can only use on camera flash. I have a Nikon SB-600, D70 (yes, I am still shooting with that old camera. as soon as I...
Mar 13 (5 months ago)
A77 lens recommendations
I am a semi beginner who would like some advise on lenses. I purchased a Sony A77 with a 50-200mm lens. but want to set up my camera case for what I might need. what size lenses do you recommend? Than...
Mar 11 (5 months ago)
What's the difference between Lightsphere® and LightBlade?
What's the difference between Lightsphere® and LightBlade? The Lightpshere is a much more robust diffuser that is ideally suited for portraits as well as event photography (including group portraits)....
Mar 11 (5 months ago)
Which product is good for events in indoor clubs with low light
I'm about to take photos inside ballrooms with low lighting. Which product is best for me? Our Lightsphere Collapsible Speed Mount is the most versatile diffuser we've ever made. Please send us a priv...
Feb 28 (5 months ago)
Which flash would you recommend for the Sony A77?
Gary, I am in the market to buy a flash for the Sony A77 and according to one of your youtube videos you stated you are an expert with the 77. I am going to be purchasing your lightsphere and gamma di...
Feb 20 (5 months ago)
How do I prevent light leaks from base of Lightsphere Universal?
I'm using the Lightsphere Universal on my Nikon SB800 flash. I put it on as low and as tightly as possible, but there's a significant amount of light leaking from the base of the Lightsphere. It's esp...
Feb 14 (6 months ago)
Which Gary Fong product is right for me?
I am looking for a lighting modifier that will allow me to control where the light falls AND that will provide soft light. I tried a PowerSnoot today and love the control I have over where the light f...
Feb 13 (6 months ago)
Will the domes from my previous generation Lightsphere work with the new Gen5? I would like to upgrade to the newer version but not if I have to buy an entire kit.
Will the domes from my previous generation Lightsphere work with the new Gen5? I would like to upgrade to the newer version but not if I have to buy an entire kit. Hi Morgan, Yes- all of the previous ...
Feb 12 (6 months ago)
Interior Photography
Hi Gary I bought the Lightsphere, which was packaged with the Dome, Chrome-Dome and Tungsten Dome. I have checked your tutorials and could not find anything that relates to interior photography and h...
Jan 31 (6 months ago)
What do you feel is the best combination of light stand and hotshot bracket
I'll be using a Nikon SB-700 and was checking to see what you felt the best combination of hotshoe bracket and light stand would be using the Lightsphere® Collapsible™ G5 Lighting Kit: Fashion & C...
Jan 24 (6 months ago)
Do you have a product that works with the built in flash on the NEX-6. If not perhaps a recommendation for a combination of one of your products with a external flash. Unfortunately the placement of...
Jan 13 (7 months ago)
Puffer Plus Sony - Any problems fitting the A33?
Are there any issues with the Puffer Plus fitting the SOny SLT-A33? Both the regular Puffer and Puffer Plus (For Sony) are compatible with the SLT-A33.
Jan 03 (7 months ago)
Gary i have a Canon speedlite 430 ex II will you Lightshere fit that flash. in you video you stated it was designed for larger flashes.
Gary i have a Canon speedlite 430 ex II will you Lightshere fit that flash. in you video you stated it was designed for larger flashes. by the way nice tips in your videos, I enjoy them. yes, the sm...