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Latest Questions And Answers

Nov 17 (5 days ago)
Light sphere Generation 5
I can not find where to download the instruction chart for my newly purchased light sphere. This the chart referred to by Gary Fong in one of the instructional videos. Thanks for writing. The download...
Nov 12 (10 days ago)
What equipment would best fit my "future" Sony A6000?
Good Day, I'm ditching my Canon Rebel T3i and other accessories as I would like to switch to a mirrorless system. I find DSLRs too bulky and hard to carry during photoshoots. After several days of re...
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Nov 05 (17 days ago)
Will 5th Gen Lightsphere fit Nikon SB-500
I'm considering getting Lightsphere and Nikon SB-500, wondering if they are compatible Thanks for writing. The Lightsphere Collapsible Speed Mount will easily fit onto the SB500, but you might find it...
Oct 29 (24 days ago)
How may I adjust the Whale Tail Panels to Stay Open?
the panels or lids does fit snugged enough and will not stay open. Very inconvenient constantly having to adjust them while shooting a wedding last weekend.. Hello Stephen, Thanks for writing. The Wh...
Oct 28 (25 days ago)
How long does it take for shipment to Malaysia?
How long does it take to ship to Kuala Lumpur/Selangor (approx in days) if using the following shipper: a) Priority Mail International b) Worldwide Expedited c) Worldwide Express Saver Greetings, tha...
Oct 28 (25 days ago)
Sony Flash Help!! - HVL F60M or HVL F43M
I am looking to upgrade my flash and I am looking for help. I found a deal on a new HVL-F60M but I am concerned about all the overheating discussions I have heard. I am not a professional and have use...
Oct 27 (26 days ago)
What Collapsable Lightsphere (if more than one choice) works on the Sigma EF-610 DG ST?
I am a fan of the Half Cloud, and have used the universal one on a Sigma EF-610 DG Super. Will a collapsable Gary Fong product work on the flash model noted in the Question? If so, which model should ...
Oct 13 (40 days ago)
Will Lightsphere fit my flash?
Sony HVL-F20M flash is mounted to the Sony A7 camera body. Flash unit is very small, with the head somewhat less than 3" by 2.0" I'd like to purchase a unit. Your response would be very help...
Sep 30 (53 days ago)
How do I cancel my subscription after my month is complete?
Does my subscription automatically roll over? If so, how do I cancel after my month is up? You have to opt-in for a subscription to renew. Otherwise, it will automatically expire after 30 days with no...
Sep 25 (58 days ago)
RE: My ticket: LKJ-LAUGN-899
Hello, I tried to reply to the chat link I was sent earlier today but the Send button is greyed out and unavailable. I had left a voice mail message with a question yesterday afternoon. I received a ...
Sep 10 (2 months ago)
Is there a warranty on the Lighsphere collapseable
My Lightsphere collapsible has started to rip on the places where it collapses. Is there a warranty and how long is that warranty period? Yes, each of our products comes with a (1) year warranty. Plea...
Aug 21 (3 months ago)
I can't mount my puffer plus
I have a Canon SL1 and received a puffer plus "for Canon". No matter what I try, the plastic piece will not slide on to the flash mount. What am I missing?!
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Aug 21 (3 months ago)
I can't mount my puffer plus
I have a Canon SL! and received a puffer plus "for Canon". I can't slide the little plastic piece on the flash mount. The piece is not symmetrical. What am I missing? Hi Angela, Please take ...
Jul 08 (4 months ago)
Access to premium video´s
Hello, already emailed you guys twice but no responce. I purchaced premium access and payed via paypal, payment went succesfull but I still don´t have access to the premium video´s. Can someone pleas...
Jun 22 (5 months ago)
I looked at ordering a puffer/difuser for a pop-up flash at $21.95 but at checkout it was $43?
Why is the checkout price double the retail? why is the checkout price double the retail price? Hello Christine, Thank you for writing. Please double check to see that you've not added the item twice...
Jun 09 (5 months ago)
Lightsphere universal vs. collapsible
Hello, I've been using a Lightsphere II Photojournalist with a Canon 580 flash and before that a 550 flash for years and am a big fan. I recently got a Canon 430EXII as my primary unit and discovered ...
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May 27 (5 months ago)
Will the Blade diffuser work with the light bulb adapter kit?
- It will fit around the adapter itself, but the Lightsphere Collapsible Speed Mount is much more robust and the designated diffuser for that adapter.
May 20 (6 months ago)
Which lens is best with alpha 6000?
Hi, I'm a beginner, and I'm planning to use the camera for mainly traveling, street shooting, portrait and nights. I decided to buy a6000 after watching your reviews. However, I have some questions i...
Apr 25 (6 months ago)
Best lighting for indoor, using Nikon D5100
HI there, I'd like to enhance my auto flash for taking event photos indoors, with different kind of light. What do you suggest? Hello Laurie, What type of flash are you currently using? And, what type...
Apr 17 (7 months ago)
My lightsphere 5 won't fit tightly. I have everything on correctly and it still seems to slip off with very little pressure.
I have a canon 430 ex ii and have asked this question before. I can't seem to find the link. I have everything right like the strap on the sphere the right way. The band is pulled tight. It just seems...
Apr 14 (7 months ago)
SIGMA 150-500
Gary, thanks for letting me join!! I have a very serious question, or your opinion on a tele lens. I work in the outdoors with wildlife everywhere and I am looking for a tele lens for my brand new So...
Apr 10 (7 months ago)
can a canon speedlite 540ez work with a Canon st-e2 transmitter?
i have the 540ez just wondering if it will work with the transmitter. Hello Fernando, Unfortunately we can only offer support on our diffusers. You will need to contact Canon regarding the compatibili...
Apr 08 (7 months ago)
can a cannon STE-2 Transmitter and flash yungnuo work with a cannon EOS T2i?
looking for a affordable solution. Hello Fernando, While we can confirm that most Yongnuo flash units are compatible with our diffusers, we unfortunately cannot speak to the specifics of an OEM transm...
Apr 07 (7 months ago)
wondering if my package has shipped out yet
I got an email telling me it was shipping but never got the email that showed the tracking information or even the fact that it was shipped. My RA# is RLG-140313 Yes, your order has shipped and the tr...
Apr 02 (7 months ago)
Retracting the Generation 5 lightsphere collapsible
hi, i just bought the G5 lightsphere collapsible, i have put it on my canon 600ex-rt, how do i retract it? i tried it while it's attached on the flash, it don't really retract, what it does is the sea...
Mar 31 (7 months ago)
Previous version of Lightsphere; Sizes please.
What are the sizes of the previous version of the Lightsphere, and Lightsphere collapsible, and what are the corresponding flashes that fit the various sizes. I understand it is a discontinued product...
Mar 27 (7 months ago)
Which is the model that I can use for Metz CT flash?
The one with handle Hello Pedro, There are numerous Metz CT models of flash, so we're not exactly sure which one you mean. However, the Lightsphere is designed to fit most speedlights but not necessar...
Mar 25 (7 months ago)
best diffuser for indoor shooting and why.
There is a photo event coming up in about a month or two in an old mansion were we can only use on camera flash. I have a Nikon SB-600, D70 (yes, I am still shooting with that old camera. as soon as I...
Mar 13 (8 months ago)
A77 lens recommendations
I am a semi beginner who would like some advise on lenses. I purchased a Sony A77 with a 50-200mm lens. but want to set up my camera case for what I might need. what size lenses do you recommend? Than...
Mar 11 (8 months ago)
What's the difference between Lightsphere® and LightBlade?
What's the difference between Lightsphere® and LightBlade? The Lightpshere is a much more robust diffuser that is ideally suited for portraits as well as event photography (including group portraits)....