Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
For warranty evaluation, your product and a copy of the original purchase receipt from an Authorized GFIP Holdings LLC Reseller must be returned directly to our fulfillment warehouse. No item may be returned without a Return Authorization (RA) Number. To obtain an RA and additional instructions, contact Customer Support at 800-906-6447, weekdays 9:00 am until 5:00 pm (Eastern) (GMT-5). You may also obtain an RA by submitting a Support Ticket at http://www.garyfongestore.com/customer-service with your order number and all pertinent information. Once an RA number is issued, the returning shipment must be postmarked within 10 days of the issue date. Packages returned without a proper RA will be refused. All shipping must be pre-paid and insured. GFIP Holdings LLC cannot be liable for lost in-bound packages.
Customer Satisfaction and Return/Exchange Procedures: At GFIP Holdings LLC, we stand behind all of our products and will gladly exchange to the original owner any physical merchandise that: a) is damaged during shipping; b) we have shipped in error (eg. wrong product, quantity, or size); or c) you are not 100% satisfied with the quality of our products. This is our satisfaction guarantee to you!
Claims for incorrect or missing items must be made within 5 days of receipt by submitting a Support Ticket at http://www.garyfongestore.com/customer-service. Returns must be made within 31 days of purchase. All returns must be accompanied by a copy of the original purchase receipt from an Authorized GFIP Holdings LLC Reseller, original packaging, accessories and shipping document. Returns are not accepted after 31 days. Refunds are only available up to 31 days from the original purchase date.
Shipping & handling charges from E-store orders are non-refundable. You are responsible for all shipping costs related to the return or exchange of your order, unless sent in error, defective or damaged upon arrival. All shipping must be pre-paid and insured. GFIP Holdings LLC cannot be liable for lost in-bound packages.
No item may be returned without a Return Authorization (RA) Number. To obtain an RA and additional instructions, contact Customer Support at 800-906-6447, weekdays 9:00 am until 5:00 pm (Eastern) (GMT-5). You may also obtain an RA by submitting a Support Ticket at http://www.garyfongestore.com/customer-service with your order number and all pertinent information. Once an RA number is issued, the returning shipment must be postmarked within 10 days of the issue date. Packages returned without a proper RA will be refused.
Shipping: We strive to process orders as quickly as possible, but cannot guarantee a delivery or shipment time. If an order is received before 12 Noon EST, we make every effort to ship that order the same day. Orders received after 12 Noon EST, will likely ship the next business day. Delivery times are subject to each carrier’s policies. Please keep in mind that most carriers do not consider the pick-up day as part of the timeframe in their service. In addition, delivery services typically do not consider Saturday as a standard delivery day and may not distribute your package until a normal business day (defined as Monday-Friday). Refunds will not be given for shipments experiencing delays that occur due to adverse weather conditions, once in the custody of the designated shipping service. To prevent fraud, all orders are subject to verification and may be delayed or cancelled without notice. For international orders with shipment outside the United States, any and all import duties, fees, taxes, and additional courier charges beyond the cost of the original shipping charge are the sole responsibility of the purchaser. Should delivery be refused, undeliverable due to "no such address", or redirected, return shipping fees and applicable charges will be assessed to the purchaser’s account before any refund.
Free Shipping: Orders over $100 USD are eligible for free USPS Priority Mail service within the United States only. Orders over $150 USD are eligible for free UPS Ground service within the United States only.
Studio-To-Go Phottix Kits: The unique contents of each Studio-To-Go Kit will be processed in two shipments: (1) shipment containing the Gary Fong products and accessories, originating from our Wisconsin shipping facility and (1) shipment containing the Phottix products and accessories from a Maryland facility. Please allow 2-3 business days for processing orders for these kits.
Software/Media: Refunds are not available for software or multimedia products. If your product is defective, please initiate a Support Ticket at http://www.garyfongestore.com/customer-service, and we will provide you with the download link or replacement media. Save any defective media (e.g. CD/DVD) until you have received a replacement. Do not return defective merchandise unless instructed. Although the software is an instant download from our store, it is the user’s sole responsibility to backup the installation files and retain purchase records should a replacement download be needed from Customer Service. GFIP Holdings LLC. will not retain your software purchase records beyond (1) year from the purchase date.
Software Upgrades: When a new version of a software product is released, users who have purchased the software within the previous 30 days will be given a free upgrade. Users who have purchased the software within the previous year may be entitled to a discounted upgrade. Users are entitled to incremental upgrades (bug fixes, etc.) for a period of one year after purchase. Buyers are responsible for providing proof of purchase.